Outstanding Debt Policy
We at Ewan Bramley Dental Care would like to explain our policy on outstanding debt.
Although we will actively seek to recover any outstanding debt that is owed to us after a 30 day period, we will at all times and at every stage work with our patients to resolve any issues surrounding outstanding debt.
We will communicate, primarily through email but also with frequent telephone calls, with the patient at every stage of the debt recovery process.
Should the patient inform us at any stage that for personal reasons they are unable to pay, we will endeavour to work with them to resolve the debt by means of payment terms.
If at any stage the patient informs us that they should not be liable for the debt, we will pause proceedings until we have investigated the debt. If the investigation finds in favour of the patient then the debt will be removed, if not proceedings will resume.
If after the 30 days and the 3 reminder emails have come to pass, Ewan Bramley Dental Care reserves the right to commence formal proceedings using Money Claims on the Government Website, if the debt remains unresolved this will result in a court case. Any costs incurred in this process will be passed on to the patient and will be added to any settlements paid to Ewan Bramley Dental Care.
Please find below some useful links should you have difficulty in paying your debt:
For advice or help understanding any of our invoices please contact us:
