Complaints Policy
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. We would welcome you calling the practice on 01912596506 and asking to speak to The Practice Manager, or emailing the practice, reception@unionquaydental.co.uk to explain why you are unsatisfied or to book an appointment to talk it through. Lastly, please feel free to write to us to explain why you are unsatisfied – The Practice Manager, Union Quay Dental Union Road, North Shields, NE30 1HB.
The Practice Manager is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 48 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 5 working days and will aim to provide a full response in writing as soon as practical.
